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User Data Deletion

Effective date: 2026-10-10 · Version: 2026-10-10-v1 · Last updated: 2026-10-10

Instructions for requesting deletion of SocialIO account data and connected Facebook/Instagram (and other) integration data held by SocialIO.

Operator legal identity fields are not fully configured (entity, legal contact, and/or governing law). Product and data practices described below reflect SocialIO as implemented. Contracting entity, governing law, and contact details appear only when configured by the operator. This page is for owner review and Meta URL accessibility — it is not counsel approval.

SocialIO is the product name for the multi-tenant SaaS available at socialio.org. The legal contracting entity is published here once configured by the operator.

1. Overview

You can request deletion of personal and account data SocialIO holds about you, including connected social integration data under our control (such as stored access tokens and related connection records), subject to legal retention, security logs, billing records, and backup lifecycles.

This process deletes or disconnects data held by SocialIO. It does not delete your Facebook, Instagram, TikTok, or other platform accounts, or content already published to those platforms.

2. How to submit a request

  1. Sign in to your SocialIO account.
  2. Optionally disconnect social channels under Channels / Accounts.
  3. Submit the authenticated request form below (preferred), or email the privacy/legal contact when configured.

We do not process destructive deletion based solely on an unverified email claiming someone else’s address. Authentication (or equivalent verification) is required.

Sign in to request deletion

3. What SocialIO deletes or disconnects

  • Workspace account access (as applicable after operator processing)
  • Connected Facebook/Instagram tokens and connection records under SocialIO control
  • Related publishing/integration metadata that is not subject to mandatory retention
  • AI prompt/history and content records associated with your tenant where feasible

Some records may be retained where required for law, security, fraud prevention, accounting, or dispute resolution, or remain in encrypted backups for a limited lifecycle before expiry.

4. Meta / Facebook App users

If you used Facebook Login / Page connection with SocialIO, you may request deletion of Platform Data SocialIO obtained from Meta using the process above. Removing SocialIO’s access in Facebook settings is recommended in addition to requesting deletion here.

SocialIO does not currently publish a separate automated Meta data-deletion callback endpoint as a required dependency for these instructions; authenticated in-app requests are the primary path. If a callback is later enabled, it will be documented without changing this URL.

5. Timing

We process verified requests as soon as reasonably practicable and as required by Meta Platform Terms and applicable law. Complex multi-user organization accounts may require coordination with the organization owner.

Contact

A monitored legal/privacy email is not yet configured by the operator. Authenticated customers may submit a data deletion request at /data-deletion while signed in. Other legal requests should use the support channel published by the SocialIO operator once available.